Penny Shepherd

Penny Shepherd has been a dedicated member of Professional Medical Management and Iowa Radiology since 2000, bringing more than two decades of expertise in medical billing, customer service, and leadership. In her role overseeing revenue cycle operations, Penny ensures accuracy and efficiency across billing processes while maintaining compliance with financial procedures and insurance requirements. She is responsible for staff training on computer systems and policies, balancing daily deposits, reconciling charges, and managing physician credentialing with insurance companies.

Penny is known for her strong work ethic, adaptability, and results-driven approach. She also plays a key role in fostering team culture by organizing and participating in team-building activities. Beyond operations, she provides attentive customer service to patients, referring physicians, and insurance carriers. Penny contributes to Iowa Radiology’s financial stability by creating detailed financial reports that support forecasting and physician recruitment.